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← St. Demetrios Greek Orthodox ChurchRepresentative Democracy →

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The success of any company is a multilevel task. Competent management and staff as well as the relationship between the staff is the cornerstone of the company's success. Identification of the main problems of current situation as well as clever and fast solution to these problems are the main tasks of a good leader.

Currently, we are experiencing some problems in our company. The mistake is ignoring the problems in the sales department. I had to be initiator of the meeting. Yet, the solution to the existing problem can be simple. As a manager, I have to be always informed about situation in the department. Another mistake is absence of adequate training of personnel in new technologies and implementations. Regular staff training may significantly increase the efficiency of department’s work. Therefore, the staff training needs to be organized periodically.

Still, subordinates must fulfill volume of work entrusted to them alone. The fact announced by the Customer Service Representative about performance of another's work is unacceptable. Working with large customers is certainly a priority, and it has its own peculiarities. Therefore, establishing a department responsible for work with large customers should be considered. Also, I paid my attention to the Customer Service’s declarations. The first was “I am not sure what is going on…” and the second was “I do not understand what is going on.” Such statements indicate incompetence of the employee.

In order to ensure productivity of the sale department, the staff training should be provided. Also, the nearest task that might change the workload and atmosphere in the department is creation of the department for work with large customers. It will not only distinguish main responsibilities and scope of all employees but also provide more clarity on what needs to be done. All these actions will most likely help improve myself as the head and true leader of the department.

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